Personal Information You Provide

When you use HealthRootBD, we may collect personal information that you voluntarily provide, especially during account creation, checkout, customer support, newsletter subscription, product inquiry, or promotional communication.

• Name, phone number, email address, billing address, and delivery address.
• Order details, purchased products, order history, delivery notes, and customer service records.
• Account login details, wishlist, saved preferences, product reviews, and communication preferences.
• Payment confirmation details, transaction reference, invoice information, and payment status.
• Messages sent through contact forms, live chat, WhatsApp, email, social media, or support channels.
• Any wellness-related product preference or question you choose to share with us for customer support.

Website, Device & Cookie Data

When you browse our website, some technical information may be collected automatically to help us keep the website functional, secure, and user-friendly.

Why HealthRootBD Processes Data

We use customer information only for legitimate business, service, communication, security, and compliance purposes connected with HealthRootBD.

• To process orders, confirm purchases, generate invoices, and manage delivery.
• To contact customers regarding order confirmation, payment updates, delivery status, product availability, or support issues.
• To improve website performance, product selection, customer experience, and marketing effectiveness.
• To respond to customer questions, complaints, refund requests, warranty inquiries, or product-related concerns.
• To send promotional updates, offers, wellness content, and product announcements where permitted or requested.
• To detect fraud, unauthorized transactions, suspicious activity, technical problems, or misuse of our platform.
• To comply with applicable laws, accounting requirements, tax obligations, legal requests, and business records.

Payment Information

HealthRootBD may offer online payment, mobile financial services, bank transfer, or cash-on-delivery options depending on availability. Payment-related information may be processed by third-party payment gateways, banks, mobile financial service providers, or payment processors.

• We do not intentionally store full card numbers, PINs, passwords, OTPs, or complete sensitive payment credentials on our website server.
• Payment providers may collect and process payment data according to their own security standards and privacy policies.
• We may keep transaction reference, payment status, invoice, and order payment confirmation for order management and accounting records.

How We Use Cookies

Cookies are small files stored on your browser or device. They help our website remember cart items, improve checkout, keep sessions active, understand user behavior, and deliver more relevant content.

You may disable cookies from your browser settings. However, some website features such as cart, checkout, or account login may not work properly if essential cookies are disabled.

Who We May Share Data With

We do not sell or rent customer personal information. We may share limited information only when necessary to operate our business, deliver orders, provide services, maintain security, or comply with legal obligations.

• Courier and logistics partners for product delivery, return, or exchange processing.
• Payment gateways, banks, mobile financial service providers, and fraud-prevention partners.
• Website hosting, IT support, database, email, SMS, WhatsApp, and customer support service providers.
• Analytics, advertising, and marketing platforms where cookies or tracking tools are enabled.
• Professional advisers, accountants, legal consultants, auditors, or regulatory authorities when required.
• Thai Medi Xpress or related support partners only where needed for authorized support, sourcing, referral, or customer service purposes.

Wellness Questions and Sensitive Data

HealthRootBD sells wellness, supplement, and healthcare-related products. We do not ask customers to provide medical records, diagnosis documents, prescription history, or sensitive health data unless it is voluntarily shared by the customer for support purposes.

• If you voluntarily share wellness concerns, product preference, allergies, or health-related questions, we use that information only to respond to your inquiry.
• HealthRootBD does not provide medical diagnosis, medical treatment, or emergency healthcare advice through this website.
• Product information is provided for general wellness and educational purposes only.
• Please consult a qualified doctor, pharmacist, or healthcare professional before using supplements, especially if you are pregnant, nursing, taking medication, or have a medical condition.

How We Protect Your Information

We apply reasonable technical, administrative, and operational safeguards to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

• Secure website access where applicable.
• Limited access to customer information based on business need.
• Order management controls and customer support access restrictions.
• Security monitoring, fraud prevention, and technical maintenance.
• Use of trusted service providers for hosting, payment, and communication systems.

No online platform can guarantee absolute security. Customers should also protect their account password, avoid sharing OTPs or payment credentials, and contact us immediately if suspicious activity is noticed.

How Long We Keep Information

We keep personal information only for as long as necessary for the purposes described in this policy, including order processing, customer service, business records, accounting, tax, fraud prevention, dispute resolution, and legal compliance.

• Order and invoice records may be retained for accounting and business record purposes.
• Support messages may be retained to resolve customer issues and improve service quality.
• Marketing subscription data may be retained until you unsubscribe or request removal.
• Technical logs may be retained for security, troubleshooting, and website performance monitoring.

Managing Your Personal Information

Subject to identity verification, business requirements, and applicable legal obligations, customers may request access to, correction of, update of, or deletion of personal information held by HealthRootBD.

• You may update account information from your account dashboard where available.
• You may contact us to correct inaccurate name, phone, email, or address information.
• You may unsubscribe from promotional email or marketing communication where available.
• You may request deletion of your personal information, subject to order, accounting, legal, or dispute-related retention requirements.
• You may manage cookies through your browser settings.

External Websites & Social Platforms

Our website may contain links to third-party websites, social media pages, payment providers, courier platforms, analytics tools, or related services. These third-party services operate under their own privacy policies and terms.

HealthRootBD is not responsible for the privacy practices, security, content, or data handling of external websites or third-party platforms. Please review their privacy policies before sharing personal information.

Use by Minors

HealthRootBD is intended for customers who can lawfully make purchases or use our services. If a minor uses our website, purchases should be made with parental or guardian consent and supervision.

We do not knowingly collect personal information from children for marketing purposes. If you believe a child has provided personal information without appropriate consent, please contact us so we can review and take necessary action.

Storage and Cross-Border Services

Some of our service providers, hosting tools, analytics platforms, payment systems, communication tools, or technical support providers may process information outside Bangladesh. When this happens, we aim to work with responsible service providers and use reasonable safeguards suitable for e-commerce operations.

Policy Updates

HealthRootBD may update this Privacy Policy from time to time to reflect website changes, service updates, operational improvements, legal requirements, or privacy practice changes.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes means you accept the updated policy.