Agreement Between You and HealthRootBD

These Terms & Conditions form an agreement between you, the customer or website visitor, and HealthRootBD. By using our website or placing an order, you confirm that you have read, understood, and agreed to these terms.

• You agree to use the website only for lawful shopping, product information, and customer support purposes.
• You agree not to misuse our website, content, products, offers, or customer support channels.
• You agree that additional policies such as Privacy Policy, Delivery Policy, Return & Refund Policy, and product-specific conditions may also apply.
• If any part of these terms conflicts with a product-specific notice or policy, the product-specific notice may apply for that product or service.

Our Business and Platform

HealthRootBD is a health and wellness e-commerce platform in Bangladesh focused on authentic imported supplements, vitamins, wellness products, Thai healthcare products, and selected global health brands.

• We source products through trusted suppliers, verified channels, and direct sourcing opportunities where possible.
• Our product selection may include items from USA, UK, Thailand, New Zealand, China, and other international markets.
• HealthRootBD is a sister concern of Thai Medi Xpress, which supports our international healthcare product sourcing connection.
• We reserve the right to improve, modify, suspend, or discontinue any part of the website or service when required.

Customer Responsibility

You may browse our website without creating an account, but certain features such as order history, wishlist, checkout, or promotions may require accurate customer information.

• You must provide accurate name, phone number, delivery address, email address, and payment information when placing an order.
• You are responsible for keeping your account login details secure.
• You should not create false accounts, impersonate another person, use fake addresses, or place fraudulent orders.
• If we suspect misuse, fraud, payment abuse, false information, or harmful activity, we may cancel orders, restrict account access, or refuse service.
• Minors should use this website under supervision of a parent or legal guardian.

Original Products, Accurate Information

HealthRootBD aims to provide accurate product information including product name, brand, size, ingredients, usage direction, origin, expiry details where available, pricing, product photos, and stock status.

• We aim to provide authentic and original products through trusted sourcing channels.
• Product packaging, label design, formula, ingredient list, or manufacturer information may change without prior notice by the manufacturer.
• Product images are for reference and may vary slightly from actual packaging due to manufacturer update, lighting, batch, or import variation.
• Customers should read product labels, warnings, ingredients, dosage guidance, and expiry details before use.
• If a product is unavailable, discontinued, damaged, expired, or unsuitable for dispatch, we may cancel the order and arrange refund where applicable.

Not Medical Advice

HealthRootBD sells supplements and wellness-related products for general wellness support. Information on our website is for general product knowledge only and should not be considered medical advice.

• Supplements are not intended to diagnose, treat, cure, or prevent any disease.
• Customers should consult a qualified doctor, pharmacist, or healthcare professional before using supplements, especially if pregnant, nursing, under medication, under 18, elderly, or managing a medical condition.
• Product effects may vary from person to person depending on health condition, lifestyle, diet, age, dosage, and individual response.
• Do not exceed recommended dosage unless advised by a qualified healthcare professional.
• Stop using a product and seek medical help if you experience allergic reaction, side effects, or unusual symptoms.

Price and Availability

We try to keep prices, stock availability, product descriptions, discounts, and delivery charges accurate. However, errors may occur due to technical issues, supplier updates, currency fluctuation, import cost changes, or human mistake.

• All prices are shown in Bangladeshi Taka unless stated otherwise.
• Product price, delivery charge, promotion, and availability may change without prior notice.
• Adding a product to cart does not reserve the product or guarantee the same price until order confirmation.
• If a product is incorrectly priced, out of stock, or listed with incorrect information, we may contact you for confirmation, correct the issue, cancel the order, or offer an alternative.
• In case of prepaid order cancellation due to pricing error or stock issue, refund will be processed according to our refund process and applicable payment method timeline.

How Orders Are Confirmed

Placing an order on HealthRootBD means you are making a request to purchase selected products. Order confirmation depends on availability, payment status, verification, delivery coverage, and our internal processing.

• After order placement, you may receive an order confirmation message, call, SMS, email, or invoice.
• An order may be verified by phone, SMS, WhatsApp, or email before processing.
• We reserve the right to cancel or refuse any order for stock unavailability, wrong price, incorrect information, suspicious activity, payment issue, delivery limitation, or policy violation.
• For orders containing multiple products, items may be processed separately depending on availability.
• Order acceptance is considered complete when the order is verified and prepared/dispatched for delivery.

Payment Methods and Verification

HealthRootBD may accept different payment methods depending on availability, including Cash on Delivery, mobile financial services, bank transfer, card payment, or online payment gateway.

• Available payment methods may change based on operational, payment gateway, or delivery partner conditions.
• For online payments, payment may be verified before order processing.
• Customers must not share OTP, PIN, card password, or sensitive payment information with anyone.
• We may request transaction reference, payment screenshot, sender number, or other details to verify payment.
• HealthRootBD is not responsible for delay caused by incorrect transaction reference, wrong payment amount, wrong payment channel, or incomplete customer information.

Delivery Conditions

We deliver products through internal support or third-party courier/logistics partners depending on location, order type, product availability, and delivery coverage.

• Estimated delivery time may vary based on location, stock availability, courier schedule, public holidays, weather, traffic, political situation, customs/import delay, or force majeure events.
• Inside Dhaka, delivery usually may take 1–5 working days after order confirmation, depending on availability and courier schedule.
• Outside Dhaka or remote areas, delivery usually may take 2–10 working days after order confirmation, depending on courier coverage.
• Pre-order, imported-on-demand, low-stock, or special sourcing products may require longer delivery time and will be communicated separately.
• Customers must provide accurate address and reachable phone number. Failed delivery due to wrong address, unreachable phone, or customer unavailability may require additional delivery charge.
• Delivery charge is non-refundable unless refund is approved due to HealthRootBD’s fault, wrong product, or damaged delivery condition.

Order Cancellation

Customers may request cancellation before the order is processed or dispatched. Once an order has been handed over to courier, cancellation may not be possible and return/refund policy may apply.

• HealthRootBD may cancel an order due to stock issue, incorrect price, failed payment, incomplete information, delivery limitation, suspected fraud, or policy violation.
• Customer cancellation requests should be made as early as possible through phone, email, WhatsApp, or contact form.
• If a prepaid order is cancelled before dispatch, refund will be processed after payment verification.
• If a customer repeatedly cancels confirmed orders, refuses delivery, or places fake orders, we may restrict future orders or request advance payment.

Product Safety Comes First

Since HealthRootBD sells supplements, wellness products, and healthcare-related items, return eligibility depends on product condition, safety, hygiene, seal integrity, expiry, and delivery issue.

• Wrong, damaged, expired, defective, or missing product claims should be reported within 24–48 hours of delivery.
• Customers may be asked to provide order number, photos, packaging images, invoice, and unboxing video for verification.
• Opened, used, seal-broken, damaged by customer, improperly stored, or tampered health/supplement products are generally not eligible for return unless there is a proven delivery-side issue.
• Refund, replacement, or store credit may be offered after inspection and approval.
• Refund processing time may vary depending on payment method, bank, mobile financial service, or gateway processing timeline.
• For full policy details, please check our Return & Refund Policy page when available.

Customer Product Responsibility

Customers are responsible for using products safely after receiving them. Health and supplement products should be stored and consumed according to product labels and manufacturer guidance.

• Check product seal, packaging, expiry date, ingredient list, usage direction, and warning label before use.
• Store products away from direct sunlight, heat, moisture, and children unless label says otherwise.
• Do not use a product if packaging appears damaged, seal is broken, or you suspect quality issue after delivery.
• HealthRootBD is not responsible for misuse, overuse, allergic reaction, wrong storage, or consumption contrary to product instruction.

Discount Conditions

HealthRootBD may offer discounts, coupons, bundles, free delivery, promotional prices, loyalty offers, or campaign-based deals from time to time.

• Offers may be limited by product, quantity, stock, date, location, customer segment, or minimum order value.
• Promotional offers cannot always be combined with other discounts unless clearly stated.
• Coupons may expire and may not be refundable, transferable, or exchangeable for cash.
• HealthRootBD may cancel or modify an offer if there is technical error, misuse, fraud, or stock limitation.
• Bulk purchase, reseller purchase, or suspicious promotional abuse may be cancelled or restricted.

Customer Feedback

Customers may submit reviews, ratings, product questions, feedback, testimonials, or other content where website features allow it.

• Reviews should be honest, respectful, relevant, and based on real experience.
• You must not post false claims, abusive language, spam, competitor promotion, medical misinformation, or illegal content.
• We may moderate content that violates our policy, contains sensitive personal data, uses offensive language, or creates legal risk.
• By submitting reviews or feedback, you allow HealthRootBD to use the content for website display, service improvement, and marketing purposes unless prohibited by law.

What Users Must Not Do

You agree not to use HealthRootBD.com in any way that harms the website, business, customers, suppliers, or the public.

• Use the website for illegal, fraudulent, abusive, misleading, or harmful purposes.
• Attempt unauthorized access to website, server, customer data, payment system, or account information.
• Upload viruses, harmful code, spam, fake orders, fake reviews, or misleading product claims.
• Copy website content, design, product descriptions, branding, or graphics without permission.
• Misuse coupons, create multiple fake accounts, resell offers, or abuse return/refund systems.
• Use HealthRootBD name, logo, or content for unauthorized commercial promotion.

Website Content and Brand Rights

All website content, including text, graphics, product presentation, website layout, logo, brand identity, images, icons, design elements, and written materials are owned by or licensed to HealthRootBD unless otherwise stated.

• You may use website content only for personal shopping and product information purposes.
• You may not copy, reproduce, modify, sell, publish, scrape, or distribute our content without written permission.
• Third-party brand names, logos, and trademarks belong to their respective owners and are used for product identification purposes only.

Customer Information and Contact

Customer information is handled according to our Privacy Policy. By placing an order or contacting us, you agree that we may communicate with you for order, delivery, support, payment, and service-related purposes.

• We may contact you by phone, SMS, email, WhatsApp, social media, or website notification.
• Transactional communication may include order confirmation, payment update, delivery status, refund update, or support message.
• Promotional communication may be sent where permitted or where you subscribe to updates.
• You may request removal from promotional communication where applicable.

External Platforms and Partners

HealthRootBD may work with third-party services such as courier partners, payment gateways, mobile financial services, analytics tools, hosting providers, social media platforms, and customer support tools.

• Third-party services may have their own terms, privacy policies, processing rules, and service limitations.
• We are not responsible for third-party platform downtime, payment gateway delay, courier delay, or external website content.
• When you click external links, you should review the relevant third-party terms and privacy policies.

Service Responsibility

HealthRootBD aims to provide reliable service, authentic products, and accurate information. However, we cannot guarantee that the website will always be error-free, uninterrupted, or completely free from technical issues.

• We are not responsible for indirect, incidental, special, consequential, or business losses arising from website use or product purchase.
• We are not liable for customer misuse, wrong storage, allergic reaction, medical condition, wrong dosage, or use contrary to label instruction.
• Our liability for any approved claim is limited to the price paid for the relevant product, unless applicable law requires otherwise.
• Nothing in these terms limits consumer rights that cannot be excluded under applicable Bangladesh law.

Your Responsibility to Protect the Platform

You agree to indemnify and hold HealthRootBD, its team, partners, suppliers, and service providers harmless from claims, losses, liabilities, damages, or expenses arising from your misuse of the website, violation of these terms, illegal activity, false information, or infringement of third-party rights.

Events Beyond Our Control

HealthRootBD will not be responsible for delay or failure caused by events beyond reasonable control, including natural disaster, epidemic, strike, transport disruption, courier failure, customs delay, supplier disruption, government restriction, internet failure, payment gateway issue, political unrest, fire, flood, or other force majeure events.

Restriction of Access

We may suspend or terminate account access, cancel orders, restrict services, or refuse future transactions if a user violates these terms or engages in suspicious, fraudulent, abusive, illegal, or harmful behavior.

• This may include fake orders, repeated delivery refusal, abusive communication, payment fraud, coupon misuse, fake reviews, or unauthorized scraping.
• Any pending payment, refund, dispute, or customer support issue before suspension will be handled according to applicable policy and law.

Bangladesh Law Applies

These Terms & Conditions are governed by the laws of the People’s Republic of Bangladesh. Any dispute related to website use, order, payment, delivery, product issue, or these terms should first be raised with HealthRootBD customer support for resolution.

• Customers are encouraged to contact us first so we can record, review, and resolve the complaint.
• We aim to respond to complaints within a reasonable time and may request order details, photos, payment proof, or supporting evidence.
• If the dispute cannot be resolved through support, the matter may be handled under applicable laws and competent courts, tribunals, or authorities of Bangladesh.
• For Bangladesh-based disputes, courts or competent authorities located in Dhaka, Bangladesh may have jurisdiction unless applicable law requires otherwise.

Policy Updates

HealthRootBD may update these Terms & Conditions from time to time due to business changes, service updates, legal requirements, payment method changes, product category updates, delivery policy changes, or operational improvements.

• The updated version will be posted on this page with a revised “Last Updated” date.
• Continued use of HealthRootBD.com after changes means you accept the updated Terms & Conditions.
• For major changes, we may provide notice through website update, email, SMS, or other communication channels where appropriate.