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Returns + Exchanges
Delivery
HealthRootBD Returns & Exchanges
Safe Returns, Clear Exchanges
& Responsible Refunds
This Return, Exchange & Refund Policy explains when HealthRootBD accepts return requests, how product issues are verified, and how approved replacements or refunds are processed for supplements and wellness products.
Last Updated: 14 May 2026
Wrong Product SupportDamaged Item ClaimExpired Product ReportSeal Integrity CheckRefund After Verification
Wrong Product SupportDamaged Item ClaimExpired Product ReportSeal Integrity CheckRefund After Verification
Our Return Promise
Customer Support With Product Safety First
HealthRootBD wants every customer to receive the correct, authentic, and safe product. If you receive a wrong, damaged, expired, missing, or visibly defective product, our team will review the issue and provide a suitable solution.
Because supplements and healthcare-related products are sensitive items, returns are handled carefully based on hygiene, seal condition, product safety, and authenticity.
Quick Summary
Return & Exchange At A Glance
Here is the short version before the full policy details.
✓
Report wrong, damaged, expired, or missing items within 24–48 hours.✓
Keep product unused, sealed, and in original packaging.✓
Photos, invoice, and unboxing video may be required.✓
Opened or used supplements are generally non-returnable.✓
Refund or exchange is approved after verification.Policy Overview
When We Can Help
Return or exchange support is available only for eligible product issues that meet our verification requirements.
01
Wrong Item
If you receive a different product than your confirmed order, report it immediately with photos and order details.
02
Damaged or Defective
If the product arrives damaged, leaked, broken, or visibly defective, contact support before using it.
03
Expired or Missing
If you receive an expired product or an item is missing from your order, we will review and resolve the issue.
Full Policy Details
Return, Exchange & Refund Conditions
The detailed policy below explains eligibility, process, inspection, refunds, and non-returnable products.
01. Return Eligibility
When a Return May Be Accepted
Return may be considered only after HealthRootBD verifies the issue.
- Wrong product delivered.
- Damaged, leaked, broken, or physically defective product delivered.
- Expired product delivered.
- Product missing from order package.
- Product seal appears broken or tampered before use.
- Major mismatch between confirmed order and delivered item.
02. Claim Window
Report Within 24–48 Hours
To help us verify the issue properly, please report eligible claims quickly.
- Contact support within 24–48 hours of delivery.
- Share order number, customer name, phone number, and issue details.
- Provide photos of product, packaging, invoice, expiry/batch details, and damaged area.
- Unboxing video is strongly recommended for faster verification.
- Do not use or dispose of the product before the issue is resolved.
03. Non-Returnable Products
Health & Hygiene Restrictions
Due to supplement safety and hygiene rules, some products cannot be returned.
- Opened, used, consumed, seal-broken, or tampered supplements.
- Products damaged due to customer handling, wrong storage, heat, moisture, or misuse.
- Products without original packaging, invoice, label, batch, or expiry information.
- Change-of-mind return for supplements, nasal care, balm, personal care, or health-sensitive products.
- Clearance, short-expiry sale, special order, pre-order, or imported-on-demand products unless wrong/damaged/expired.
04. Exchange Policy
Replacement or Product Exchange
For eligible issues, HealthRootBD may offer exchange or replacement where possible.
- Exchange may be approved for wrong product, wrong variant, damaged product, expired product, or missing item cases.
- The same product will be replaced if available in stock.
- If the same product is unavailable, we may offer an alternative product, store credit, or refund.
- Price difference and delivery charge may apply for approved alternative product exchange.
05. Quality Inspection
Verification Before Approval
All return, exchange, and refund requests are subject to inspection.
- We may inspect product condition, packaging, seal, invoice, batch, and expiry date.
- We may compare your evidence with dispatch record, courier record, and order details.
- If the issue is confirmed, we may approve replacement, refund, store credit, or missing item delivery.
- If the claim is invalid, used, tampered, or outside policy conditions, request may be rejected.
06. Refund Policy
Approved Refund Processing
Refunds are processed only after approval and verification.
- Refund may be sent through original payment method, bKash/Nagad, bank transfer, or store credit.
- Cash on Delivery refunds may require verified customer payment details.
- Approved refunds usually take 5–10 working days depending on payment method.
- Delivery charge is generally non-refundable unless the issue was caused by HealthRootBD.
- Bank, gateway, or mobile financial service delays may be outside our control.
07. Delivery Charge
Shipping Fee Conditions
Delivery charge is generally used for courier/logistics service.
- Delivery charge may be refunded if wrong, damaged, expired, or incomplete product was delivered due to our fault.
- Delivery charge is not refundable for customer cancellation after dispatch.
- Wrong address, unreachable phone, failed delivery, or change-of-mind return may require additional delivery charge.
- Return pickup charge may apply if the issue is not caused by HealthRootBD.
08. How to Request Support
Return Request Process
Please contact our support team as soon as you notice any issue.
- Call or WhatsApp: +880 1310-647808
- Email: healthrootbd@gmail.com
- Provide order number, product name, phone number, issue details, photos, and video where available.
- Keep the product unused with original packaging until support team gives next instruction.
Return Workflow
How Return & Exchange Requests Work
Our process protects both customer rights and product safety.
01
Report
Contact support within 24–48 hours with order details and evidence.
02
Verify
We review photos, invoice, unboxing video, and order records.
03
Inspect
Eligible items may be returned for quality and seal inspection.
04
Resolve
Approved cases receive exchange, replacement, refund, or store credit.
Quick Answers
Returns & Exchanges FAQ
Can I return a supplement after opening it?
Generally no. Opened, used, seal-broken, or tampered supplements are not eligible for return due to health, hygiene, and authenticity concerns.
How long do I have to report a wrong or damaged product?
Please report the issue within 24–48 hours of delivery with order details, photos, and unboxing video if available.
Will I get refund or replacement?
After verification, we may offer replacement, exchange, refund, store credit, or missing item delivery depending on the issue and stock availability.
Is change-of-mind return allowed?
Change-of-mind return is generally not available for supplements, nasal care, balm, personal care, and health-sensitive products.
How long does refund take?
Approved refunds usually take 5–10 working days after verification, depending on payment method and financial service provider.
Need Return or Exchange Support?
Our support team is ready to help with wrong product, damaged item, missing product, refund, or exchange requests.